Terms and Conditions
Welcome to MORE creative agency ( https://wearemore.agency). These Terms and Conditions govern your relationship with MORE creative agency (“we”, “us”, or “our”) and apply to all clients utilizing our services. By engaging our services or using our website, you agree to the terms outlined below.
1. Business Hours & Availability
We believe in delivering high-quality, focused work while maintaining a healthy work-life balance for our team. Our official business hours are Monday through Thursday, 9:00 AM to 5:00 PM Eastern Time (ET).
Please be advised that we are not available 24/7. Emails, phone calls, text messages, form submissions, and support requests received outside of our operating hours (including Fridays, weekends, and observed holidays) will be reviewed and addressed during our next standard business day.
2. Services Provided
MORE creative agency provides professional digital services, primarily focusing on:
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Marketing Services: Strategic planning, digital marketing, content creation, brand strategy, and advertising campaigns.
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Ongoing Website Hosting: Secure server hosting, routine site maintenance, and technical upkeep for client websites.
3. Website Hosting & Maintenance
For clients utilizing our ongoing website hosting services, we strive to provide excellent uptime and robust security measures. However, no digital environment is entirely immune to interruptions. MORE creative agency is not liable for temporary downtime caused by third-party server outages, malicious attacks, internet service provider issues, or unforeseen technical emergencies. Emergency support requests made outside of normal business hours may be subject to additional expedited fees and are dependent on staff availability.
4. Marketing Services & Expectations
Our marketing strategies are developed using industry best practices designed to improve your brand’s reach, engagement, and visibility. While we work diligently to achieve your goals, MORE creative agency does not guarantee specific financial outcomes, sales figures, conversion rates, or search engine rankings, as these depend on external market factors beyond our control.
5. Client Responsibilities
To ensure the success of our partnership, clients are expected to provide timely feedback, necessary creative assets, and requested information within reasonable timeframes. Significant delays in client communication or feedback may result in adjusted timelines for project delivery or campaign launches.
6. Payment Terms
All services require payment according to the schedule outlined in your specific project proposal, retainer, or hosting agreement. Ongoing services (such as website hosting and monthly marketing retainers) are billed on a recurring basis. Failure to remit payment in a timely manner may result in the suspension of marketing services or website hosting until the account is brought current.
7. Limitation of Liability
In no event shall MORE creative agency, nor its directors, employees, or affiliates, be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities arising from the use of our services or website.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.